LayOver Crew – Privacy Policy

1. Information We Collect

• Account Information: When you register, we collect your name, email, and other profile information.
• Usage Data: We collect information on how you interact with the app (features used, activity logs, etc.).
• Anonymous usage statistics: the app measures its audience with Matomo, hosted on our own server (layover.guide), never by a third party. It records which screens and features are used, whether the app is used signed in or not, the app version and the type of device, with a random identifier per installation. No name, email or account identifier is sent, IP addresses are anonymised, and the raw data is deleted after 13 months. These statistics are used only to improve the app and are not shared. You can turn them off at any time in the app: Information → Anonymous usage statistics.
• Crash reports: when the app crashes or meets an unexpected error, it sends a technical report to Firebase Crashlytics (Google), our service provider for this purpose only. The report holds the error and where it happened in the app's code, the app version, the device model and system version, and a random identifier per installation. No name, email, account identifier or content you entered is sent. Google keeps these reports for 90 days. They are used only to find and fix bugs.
• Device Information: We may collect information about your device, such as model, OS version, and unique identifiers.
• Content You Provide: Posts, messages, and other content shared on LayOver Crew.
• Layovers and flights: the layovers you add (airport, days and times, hotel, notes, check-in and check-out), your flights, and the activities and requests you plan on a layover. Your hotel, notes and flights are not shown to other crew members. They see the airport and days of your layovers only if you make them public, and an activity according to the visibility you choose for it. Our team reads the requests you send in order to answer them, and members free at the same time may be suggested to you, and you to them, for a shared activity.
• Travel documents: the tickets, bookings and wallet passes you add to a layover stay in the app's folder on your phone. They are never uploaded to our servers.

2. How We Use Your Information

• To provide, operate, and improve the app and its services.
• To communicate with you (updates, support, notifications).
• To personalize your experience and offer relevant content.
• To ensure security and prevent abuse.
• To comply with legal obligations.

3. Sharing Your Information

• We do not sell your personal information.
• Your profile or public posts may be visible to other users of the app.
• We may share information with service providers (hosting, analytics) strictly for app operation.
• We may disclose data to authorities if required by law or to protect our rights and users.

4. Data Retention

• We retain your information as long as your account is active or as needed to provide our services.
• You may request deletion of your account and associated data at any time by contacting us.
• Your layovers, their activities and your flights are deleted when you delete your account.

5. Security

• We implement appropriate security measures to protect your data against unauthorized access and loss.
• No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Children's Privacy

• LayOver Crew is not intended for children under 16 years old. We do not knowingly collect personal data from children under 16.

7. Your Rights

• You may access, correct, or delete your personal data by contacting us.
• European users: You have rights under the GDPR (access, rectification, deletion, objection, portability, etc.).

8. Changes to This Policy

• We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

9. Contact

For any questions or requests regarding this Privacy Policy, please contact:
contact@layover.guide

By using LayOver Crew, you agree to this Privacy Policy.
Publisher: Jean François VICTOOR